Great Solutions Come From a Great Process
Every company’s security needs are unique. The Protec | ADT Commercial process allows us to design appropriate solutions for each client’s situation. Leading our response is a project manager who ensures that the installation schedule is executed according to the plan you’ve approved.
- Needs assessment: We initiate each project with a dialogue with your key team members to ensure that we completely understand what’s unique about your situation and anticipate your growth and security objectives.
- Technology application/plan approach: With over 200 years of combined experience and deep technology expertise, we will educate you on the various security options, provide advice where needed and formulate expert recommendations for a customized plan to fit your needs.
- Customer validation & solution changes: Since a good design begins with listening to our customers, you will be there every step of the way. The Protec team will walk you through the initial design, plan and budget. We will get your final validation, confirmation and any changes to arrive at the appropriate solution.
- Installation & project management: Our expert technical team will arrive on-site to install and configure your comprehensive security system. Our project manager will supervise the setup to ensure installation is done properly and according to schedule.
- Customer training: Whether you need customized software, system manuals or classroom training, we train your employees to ensure they have a thorough understanding of how to operate your new security system.
- Monitoring & comprehensive service plans: Protec | ADT Commercial provides a wide range of monitoring, communications, service, and maintenance plans based on the size and complexity of your solution, helping to minimize downtime. Our trained and certified technicians are on call 24/7 to support your needs.