 24-Hour
Local Alarm Monitoring
Protec is one of the few companies left in Oregon that provides
LOCAL MONITORING. And Protec's alarm monitoring system is much
more than an alarm that triggers a siren. Ours is monitored
protection, with emergency teams standing by in our state-of-the-art
monitoring center, ready to dispatch the proper authorities.
A monitored system is a powerful deterrent to crime and other
emergencies; it delivers important additional security, day
in and day out. Research has shown that sites with monitored
security are three times less likely to experience a burglary
or break-in.
State of the Art Local Facility
We use state of the art technology to route your alarm signals
and calls quickly and efficiently. All signals are automatically
logged and routed to our local central station where experienced,
local operators attend to each event individually.
Experience The Difference
One Call Peace of Mind, from monitoring and dispatching, to
customer service, billing questions, technical assistance over
the phone, and scheduling a service call. Our dispatchers and
customer service personnel are trained experts in their field.
And, because they are based locally, they get to know each account
individually - because each customer has specific requirements.
| The Monitoring Process |
| (1) |
Your armed alarm system
is activated and notifies our monitoring center. |
| (2) |
A specially trained alarm
dispatcher calls your premise and cancels the alarm if
you give your secret code. |
| (3) |
Police, fire or other emergency
services are dispatched if you indicate help is needed
or you cannot be reached. |
| * |
Protec can customize your
account and tailor to your specific needs. |
More……
What does this mean to you?
We can get you answers and resolutions to your questions faster
and more skillfully. Unlike national monitoring companies where
you become a number in a computer, Protec treats each customer
as if they were the only customer we have. At Protec, you matter.
What if your alarm company were to
lose power and experience interrupted service due to a natural
disaster?
PROTEC's database information is completely redundant as is
all our processing equipment. Our receivers are the latest in
the industry. Loss of power is not a problem as massive generators
back up our centers in the event of an emergency.
What does all this mean to you?
We will respond to your alarm signal or telephone call regardless
of geographical weather conditions or power conditions. Ask
our competitors if they can provide the same guarantee.
24 hour Technical Assistance Center
Our in-house 24 hour Technical Assistance Center is staffed
with professionals, who are able to provide troubleshooting
assistance, including panel downloads with limited reprogramming.
This means we save you time and money and avoid the hassle of
waiting for a service technician at your home. However, if a
service call is necessary, we are able to immediately schedule
a service appointment, without the inconvenience of callback
scheduling.
How does PROTEC provide this
timely and efficient service to you?
Our monitoring centers use a state of the art monitoring software.
Our corporate office is tied to the operations center so that
we can view account information in real-time. How does this
help you? You need only make one call to Protec to get the answers
you need.
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Security
Alarms |
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Fire
Alarms |
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Elevator
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Environmental
(water, heat, cold) |
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Openings/Closings
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Manufacturing
Processes |
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Other
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| * |
Protec
can customize your account and tailor to your specific
needs. |
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